MYZA Jewelry Policies
At MYZA, we offer two distinct diamond jewelry collections:
Gold Lab-Grown Diamond Jewelry – Our premium diamond collection crafted in gold with extended trial, return, and buyback benefits.
Silver Lab Diamond & Gemstone Jewelry – Our everyday diamond collection set in sterling silver with simplified return, buyback, and service policies.
Each collection has its own policies to ensure complete transparency and clarity for our customers.
Quick Navigation
• Gold Lab Diamond Jewelry - Return, Buyback & Exchange
• Silver Lab Diamond & Gemstone Jewelry - Return, Buyback & Exchange
• Rhodium Plating Warranty - Silver Jewelry
• Service & Support
Gold Lab-Grown Diamond Jewelry Policies
(Applicable to lab-grown diamond jewelry set in gold)
30-Day Free Trial, Returns & 101% Moneyback
All gold lab-grown diamond jewelry purchases are eligible for a 30-day free trial from the date of delivery.
• Returns are accepted within 30 days, no questions asked.
• Refunds are credited to the original payment method within 5 working days after the returned item is received and inspected.
• If you are not fully satisfied, we offer a 101% refund (100% + 1%) with a maximum bonus of ₹500.
• The 101% moneyback offer is applicable only on the first order per customer.
• Items must be returned with the original box, certificates, and invoice.
• Jewelry must be returned in its original mounted condition. Solitaires or stones that have been removed or separated from the jewelry setting are not eligible for returns.
• Returns are not applicable for customized or personalized orders.
Lifetime Buyback & Exchange
Gold lab-grown diamond jewelry purchased from MYZA is eligible for lifetime buyback and exchange under the following terms.
Gold Value
• 100% of metal weight at the prevailing market value.
Certified Lab-Grown Diamonds (IGI / SGL Certified)
• 80% of invoice value applicable for buyback or exchange.
Conditions
• Original certificate and invoice must be provided.
• Discounts, promotional offers, and free gifts availed at the time of purchase will be deducted from the final value.
• The value of any free gift or promotional item received with the purchase will be deducted from the final buyback or exchange value.
• GST (3%) will be deducted from the final buyback price as applicable.
• Free gifts are not eligible for buyback.
• Buyback or exchange is not applicable for customized or personalized orders.
Diamond Upgrade Exchange – 100% Value
MYZA offers a special 100% exchange value on the diamond component when you upgrade to a larger diamond size.
For example, if you upgrade from:
• 1 Carat to 2 Carats
• 2 Carats to 3 Carats
• 2 Carats to 4 Carats
• or any other higher carat diamond size
you will receive 100% of the eligible invoice value of your existing diamond toward the purchase of the upgraded diamond jewelry.
Conditions
• The new diamond must be of a higher carat weight than the diamond being exchanged.
• The upgrade benefit applies to the diamond value only. The metal component will be valued separately as per the applicable Gold valuation.
• The original invoice and diamond certificate must be provided.
• The jewelry and diamond must be returned in an acceptable condition and are subject to inspection by MYZA.
• Discounts, promotional benefits, free gifts, and applicable taxes from the original purchase may be adjusted while calculating the eligible exchange value.
• The 100% Diamond Upgrade Exchange benefit cannot be combined with any other exchange or buyback benefit on the same diamond.
• Any difference between the eligible exchange value and the price of the upgraded jewelry will be payable by the customer.
• Customized or personalized products may be excluded from this benefit unless specifically approved by MYZA.
Silver Lab Diamond & Gemstone Jewelry Policies
(Applicable to lab diamond jewelry set in sterling silver)
15-Day Returns & 101% Moneyback
All silver lab diamond & gemstone jewelry purchases are eligible for returns within 15 days of delivery.
• Returns are accepted within 15 days of delivery.
• Refunds are credited to the original payment method within 5 working days after inspection of the returned item.
• If you are not fully satisfied, we offer a 101% refund (100% + 1%) with a maximum bonus of ₹500.
• The 101% moneyback offer is applicable only on the first order per customer.
• Items must be returned with the original box, certificates, and invoice.
• Jewelry must be returned in its original mounted condition. Solitaires or stones that have been removed or separated from the jewelry setting are not eligible for returns.
• Returns are not applicable for customized or personalized orders.
Lifetime Buyback & Exchange
Silver lab diamond & gemstone jewelry purchased from MYZA is eligible for lifetime buyback and exchange under the following terms.
• Buyback: 50% of invoice value
• Exchange: 60% of invoice value
Conditions
• Original certificate and invoice must be provided.
• Discounts, promotional offers, and free gifts availed at the time of purchase will be deducted from the final value.
• The value of any free gift or promotional item received with the purchase will be deducted from the final buyback or exchange value.
• GST (3%) will be deducted from the final buyback price as applicable.
• Free gifts are not eligible for buyback.
• Buyback or exchange is not applicable for customized or personalized orders.
Diamond Upgrade Exchange – 100% Value
MYZA offers a special 100% exchange value on the diamond component when you upgrade to a larger diamond size.
For example, if you upgrade from:
• 1 Carat to 2 Carats
• 2 Carats to 3 Carats
• 2 Carats to 4 Carats
• or any other higher carat diamond size
you will receive 100% of the eligible invoice value of your existing diamond toward the purchase of the upgraded diamond jewelry.
Conditions
• The new diamond must be of a higher carat weight than the diamond being exchanged.
• The original invoice and diamond certificate must be provided.
• The jewelry and diamond must be returned in an acceptable condition and are subject to inspection by MYZA.
• Discounts, promotional benefits, free gifts, and applicable taxes from the original purchase may be adjusted while calculating the eligible exchange value.
• The 100% Diamond Upgrade Exchange benefit cannot be combined with any other exchange or buyback benefit on the same diamond.
• Any difference between the eligible exchange value and the price of the upgraded jewelry will be payable by the customer.
• Customized or personalized products may be excluded from this benefit unless specifically approved by MYZA.
Rhodium Plating Warranty – Silver Jewelry
All MYZA sterling silver diamond & gemstone jewelry is finished with high-quality anti-tarnish rhodium plating to enhance shine and durability.
To maintain the original brilliance of your jewelry, MYZA offers a 5-Year Complimentary Rhodium Plating Warranty from the date of purchase.
Coverage
• Up to two complimentary rhodium replating services within 5 years of purchase.
• Applicable for normal plating wear over time.
• The service restores the original shine and protective finish of the jewelry.
Service Conditions
• Customers are responsible for shipping the product to our service center.
• MYZA will cover the cost of replating for eligible services.
• Processing time is typically 7–10 working days after the item is received.
Additional Services
• Requests beyond the complimentary service limit may still be accommodated at a nominal service charge.
Exclusions
The warranty does not cover:
• Damage caused by chemicals, perfumes, cosmetics, or improper care
• Scratches, dents, or structural damage to the jewelry
Service & Support
If you would like to initiate a return, exchange, buyback request, or plating service, our support team will be happy to assist you.
Please contact us with your order number and request details.
📧 Email: help@myza.com
📞 Phone: +91 90710 22222
Once we receive your request, our team will guide you through the next steps and process timeline.