Offers, Warranty & Buyback

101% MONEYBACK OFFER

- At MYZA, we offer premium lab-made solitaire jewelry that is crafted per the top global standards;

- In a rare case, if you do not like any of our MYZA Jewelry, we offer a 101% Refund of total amount paid;

- For example, If you return value is Rs 40,000, your amount refunded shall be Rs 40,400. We refund additional 1% of the net purchase price (additional bonus has a maximum cap of Rs 400);

- For claiming 101% Moneyback Offer, please generate a return request with-in 15 Days of delivery of the product. The product return window closes after 15 Days from the date of delivery.

- To generate a return ticket, please email to return@myza.com stating your Order No. You can also call our toll free no. 1800 309 5400 to generate a return ticket.

- Please courier the product along with original box, Certificate of Authenticity and other accessories received with the product to the following address:

Myza Diamonds Pvt. Ltd.

433, Tower B, Spazedge

Sector 47, Sohna Road

Gurugram 122002 (Haryana)

- All items need to be returned in original condition with original MYZA Brand Box and Certificate of Authenticity

- All returned products shall be inspected at MYZA Store. Post which a refund shall be processed to the original mode of payment

- 101% Moneyback is applicable only once per user and is valid for the first order only.

- Refund processing time – Upto 8 Business Days

- For any return related queried or concern, kindly email to return@myza.com. You can also call our Toll Free No. 1800 309 5400

LIFETIME WARRANTY & BUYBACK

LIFETIME WARRANTY

- All MYZA Gemstones are covered under lifetime warranty.

- The warranty covers you against any manufacturing defect or myza stone chipping or breaking.

- The warranty is not applicable in case of an accidental or wilful damage to the Myza gemstone.

- For registering a warranty claim, please email to help@myza.com with your order no. & nature of issue and our team will contact you with the next steps.

- Warranty is applicable for the Myza gemstone only and any does not cover any metal or plating.

LIFETIME BUYBACK

- All MYZA Jewelry is covered under lifetime buyback scheme. Which means you can redeem you MYZA Jewelry anytime for cash or Gift Card.

- Silver Jewelry Buyback Value: FLAT 50% of the total purchase price paid or the prevailing market price on the date of buyback, whichever is higher.

- Gold Jewelry Buyback Value: 100% of the gold value at the prevailing Gold Price on the buyback date + 50% of the Solitaire price paid or the prevailing market price, whichever is higher.

- Please return your MYZA Jewelry along with Certificate of Authenticity and the MYZA Jewelry Box.

- For requesting the buyback, please email to help@myza.com with your order no. & Invoice and our team will contact you with the next steps.

LIFETIME EXCHANGE

- All MYZA Jewelry is covered under lifetime exchange scheme. Which means you can exchange or upgrade your MYZA Jewelry anytime.

- Silver Jewelry Exchange Value: FLAT 60% of the total purchase price paid or the prevailing market price on the date of exchange, whichever is higher.

- Gold Jewelry Exchange Value: 100% of the gold value at the prevailing Gold Price on the return date + 60% of the Solitaire price paid or the prevailing market price, whichever is higher.

- For exchange, please email to help@myza.com with your order no. & Invoice and our team will contact you with the next steps.

- No cash refunds shall be granted under this program