Offers, Warranty & Buyback
101% MONEYBACK OFFER
- At MYZA, we offer premium lab-made solitaire jewelry that is crafted per the top global standards;
- In a rare case, if you do not like any of our MYZA Jewelry, we offer a 101% Refund of total amount paid;
- For example, If you return value is Rs 40,000, your amount refunded shall be Rs 40,400. We refund additional 1% of the net purchase price (additional bonus has a maximum cap of Rs 400);
- For claiming 101% Moneyback Offer, please generate a return request with-in 15 Days of delivery of the product. The product return window closes after 15 Days from the date of delivery.
- Please courier the product along with original box, Certificate of Authenticity and other accessories received with the product to the following address:
Myza Diamonds Pvt. Ltd.
433, Tower B, Spazedge
Sector 47, Sohna Road
Gurugram 122002 (Haryana)
- All items need to be returned in original condition with original MYZA Brand Box and Certificate of Authenticity
- All returned products shall be inspected at MYZA Store. Post which a refund shall be processed to the original mode of payment
- 101% Moneyback is applicable only once per user and is valid for the first order only.
- Refund processing time – Upto 8 Business Days
LIFETIME WARRANTY & BUYBACK
- All MYZA Gemstones are covered under lifetime warranty.
- The warranty covers you against any manufacturing defect or myza stone chipping or breaking.
- The warranty is not applicable in case of an accidental or wilful damage to the Myza gemstone.
- For registering a warranty claim, please email to email@example.com with your order no. & nature of issue and our team will contact you with the next steps.
- Warranty is applicable for the Myza gemstone only and any does not cover any metal or plating.
- All MYZA Jewelry is covered under lifetime buyback scheme. Which means you can redeem you MYZA Jewelry anytime for cash or Gift Card.
- Silver Jewelry Buyback Value: FLAT 50% of the total purchase price paid or the prevailing market price on the date of buyback, whichever is higher.
- Gold Jewelry Buyback Value: 100% of the gold value at the prevailing Gold Price on the buyback date + 50% of the Solitaire price paid or the prevailing market price, whichever is higher.
- Please return your MYZA Jewelry along with Certificate of Authenticity and the MYZA Jewelry Box.
- For requesting the buyback, please email to firstname.lastname@example.org with your order no. & Invoice and our team will contact you with the next steps.
- All MYZA Jewelry is covered under lifetime exchange scheme. Which means you can exchange or upgrade your MYZA Jewelry anytime.
- Silver Jewelry Exchange Value: FLAT 60% of the total purchase price paid or the prevailing market price on the date of exchange, whichever is higher.
- Gold Jewelry Exchange Value: 100% of the gold value at the prevailing Gold Price on the return date + 60% of the Solitaire price paid or the prevailing market price, whichever is higher.
- For exchange, please email to email@example.com with your order no. & Invoice and our team will contact you with the next steps.
- No cash refunds shall be granted under this program